Tier Tech Support

Publicado à 10 meses atrás
ID #789
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Tier Tech Support
Publicado à 10 meses atrás



Far Out Solutions

This position provides the second level of support to end-users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

Required Qualifications

4+ years recent computer, server, and network troubleshooting experience
Must be resourceful and able to take initiative in a dynamic environment.
Ability to effectively and efficiently troubleshoot technical problems
Advanced knowledge of:
Current Microsoft desktop and server operating systems
Exchange, SharePoint, and other server applications
Computer and server hardware
Familiarity with network troubleshooting
Professional customer service skills
Strong written and verbal English communication skills
Ability and willingness to work in an environment providing 24x7x365 support
Essential Duties

Provides resolution for escalated service tickets
Works with clients to evaluate and solve technical problems
Evaluates existing systems and/or user needs to analyze, design, recommend and implement system changes
Configures and supports internal and/or external networks
Develops and maintains all systems, applications, security, and network configurations
Troubleshoots network performance
Recommends upgrades, patches, and new applications and equipment
Maintains a log of completed work using an incident-tracking application
Far out solutions- Who We Are

At Far out solutions, we realize your potential cannot be captured in a resume and that you're much more than a job title. We understand you are an exceptional individual with endless possibilities and that it is not just what you can do that is important, but also what you want to do. That is why we make sure to uncover your unique talents, interests, and goals to best connect you to career opportunities that inspire you and your success. You will get more out of work than you imagined possible.

If you have the skills and experience required for this position, please forward your resume to:

E-mail: thifanny@faroutsupport.com

Informação adicional

Job type: Full-time
Advertiser Type: Professional


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    Registrado em 17. Sep 2019
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